![]() I was sent a list of requirement information which i sent back the very next day april 2, 2019. I aplied for refinance loan.was appo\roved.loan numbe# 3001797988. Thanks USAA for being the WORST bank I have ever dealt with in my life. Thank god I don't have a hungry family relying on my income, we'd be homeless by now! I am sick and tired of this joke of a company and will be ecstatic to pay $17 a month to have access to my own money. I guess it's time to call in some legal action. It's amazing to me that they happily accepted my $4k INTO the account but now that I direly need it, they can't release my funds. As well as many hours on the chat line trying to get answers. I have spent NO JOKE about 10 hours on the phone with these incompetent people. After just spending another 45 minutes on the phone I was just notified that that request was never submitted, so the reps have all been lying to me the whole time. Oh and the best part is that I was told I had a "front door" status meaning they would expedite the documents so I could pay my bills which are now late. It's been two weeks and they just told me it would be another 3 business days, even with an escalation. I was told these would be received within 15-20 minutes. I have sent in the documents 2x both on the app itself as well as uploading them on the website. I haven't had access to almost $4k in my bank account for weeks due to a 'deposit only hold' that was placed on the account when my father, who called in March to confirm his identity and service, was told he now had to upload multiple documents to regain access. My father is a military vet so when I decided to switch to USAA for banking because my old bank, Bank of America started charging me $17 a month to use my account, I thought it would be seamless and simple. I have talked to at least 20 reps both online via the chat function and spent HOURS on the phone. Social presence may be found on Facebook, Twitter, YouTube and Pinterest.Įxperienced poor service? File a complaint here! Eligibility information can be found here. The corporate office phone number is 21.įounded in 1902 as the United States “Army” Automobile Association by a group of US Army officers, USAA was a pioneer in direct marketing. To contact CEO, Stuart Parker with postal correspondence, address your envelope with 9800 Fredericksburg, Road, San Antonio, Texas 78288. ![]() To set up an account and receive support online you may start here. ![]() If you want policy support you may call 1-800-531-USAA (8722) or 1-87. Foremost for military and family there are some services available to non-military. With 19 financial centers the 2014 reported revenues were reported as US 24 billion and employees numbered 26,000. USAA, United States Automobile Association, is a Texas based insurance, banking, investment, real estate, retirement planning and health insurance company.
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